Kim Chandler featured employee

Meet A Member of Our Staff

Hi. My name is Kim Chandler. I'm the billing office manager. One of my many responsibilities is to keep the workload from providers flowing smoothly through the office. I have been married for 8 years and we're expecting our first child in April. My favorite holiday is Christmas, and I like to shop and spend time with my extended family in my spare time.

Universal Credentialing DataSource Streamlines Credentialing Process

Completing multiple credentialing applications for each health plan can create an unnecessary burden - one that leads to frustration, wasted time and extra costs. That's why health plans and other healthcare organizations across the country are finding a better way to collect credentialing data through Universal Credentialing DataSource.

Universal Credentialing DataSource is a single, national process that eliminates the need for multiple credentialing applications. Through this innovative, online service, providers complete one standardized application to meet the needs of all participating health plans and other healthcare organizations. Periodic electronic updates ensure the quality and timeliness of data. The service is simple, convenient and secure. And, it is available at no cost to providers.

The American College of Physicians (ACP) has formally supported Universal Credentialing DataSource, and the service is endorsed by the American Academy of Family Physicians (AAFP) for use by its more than 94,000 members.

Universal Credentialing DataSource was developed by the Council for Affordable Quality Healthcare (CAQH), a not-for-profit alliance of leading health plans and networks. To access the service, visit


Last year, a large number of influenza cases began to appear in October, resulting in widespread activity. The Centers for Medicare and Medicaid Services recommends that you place your order for vaccines as far in advance as possible. Visit the Centers for Disease Control at to get an assessment of vaccine supply and timing for immunization vaccination. A variety of helpful patient education brochures, flyers, posters, buttons, stickers and more can be found at "The Flu Gallery" at Centers for Disease Control and Prevention.

ID Cards Are Changing to Protect Against Identity Theft

In an effort to protect policyholders from identity theft and to comply with state legislative requirements, some insurance companies are developing new systems to replace Social Security numbers (SSNs) with unique identifiers as members' ID numbers. Anthem, for instance, will begin to gradually convert members' identification numbers from their SSNs to alternative ID numbers - unique identifiers. Anthem plans to complete their transition process by December 31, 2005. Since members will receive Anthem's new ID cards at different times throughout phase-in, you will see both the standard SSN IDs AND the new unique ID cards during this transitional period.